How are shipping costs calculated?
Shipping is not free. Shipping costs are calculated at checkout based on total order weight and applicable shipping rates. The shipping charge is clearly displayed before you complete your purchase.
Frequently asked questions
A few helpful answers.
Everything you need to know about ordering, shipping, returns, and caring for your DELIXERORA USA pieces.
How long does order processing take?
Orders are normally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
When will my order arrive?
Standard delivery typically takes approximately 3–7 business days after shipment. Delivery times are estimates and may vary due to destination, carrier delays, weather, holidays, or circumstances outside our control.
Will I receive tracking information?
We provide tracking information after your order has shipped whenever tracking is available.
What is your return policy?
Eligible products may be returned within 30 days of delivery. To qualify, products must be unused, undamaged, and in their original condition and packaging. Proof of purchase or an order number may be required.
What if my item is damaged, defective, or incorrect?
Please contact us as soon as possible with your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate resolution.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We will do our best to assist before the order has shipped.
How should I care for my product?
Please follow the care instructions provided for your specific product to help preserve its quality and finish.