Clear delivery details, before you check out.

Order processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping rates

Shipping is not free. Shipping costs are calculated at checkout based on the total order weight and applicable shipping rates. The shipping charge will be clearly displayed before you complete your purchase.

Estimated delivery

Standard delivery typically takes approximately 3–7 business days after shipment. Delivery times are estimates and may vary due to the destination, carrier delays, weather, holidays, or circumstances outside our control.

Order tracking

We provide tracking information after your order has shipped whenever tracking is available.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an address error before shipment.

Delayed, lost, or damaged shipments

If your shipment is significantly delayed or appears lost, please contact DELIXERORA USA with your order number and we will assist you in reviewing the shipment status with the carrier. If your order arrives damaged, please contact us as soon as possible and provide clear photos of the product and packaging.

Return & refund policy

At DELIXERORA USA, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible products may be returned within 30 days of delivery.

Return eligibility

To qualify for a return, the product must be unused, undamaged, and in its original condition and packaging. Proof of purchase or an order number may be required.

Used or damaged products

Products that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for a refund.

Damaged, defective, or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the product and packaging so we can review the issue.

If the problem is caused by an error from DELIXERORA USA or the product arrives damaged or defective, we will provide an appropriate resolution, which may include a replacement or refund.

Return shipping

For approved returns due to a damaged, defective, or incorrect item, DELIXERORA USA will cover the applicable return shipping cost.

For other eligible returns, including a change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error or a defective or damaged product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are typically initiated within 3–5 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method. Additional processing time may be required by your bank or payment provider.

How to start a return

Before sending any product back, please contact us with your name, order number, reason for the return, and any relevant photos. We will provide return instructions.

Please do not send a return without contacting us first.

Contact DELIXERORA USA